Privacy Policy

At Neon Picturehouse, we respect your privacy. With this Privacy Policy we aim to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. This applies to information collected through this website, including data provided by you when you complete our online contact form. This policy also applies to contact made with Neon Picturehouse via email but not necessarily directly through our website.

Your use of this website, and any disputes arising from it, is subject to this Privacy Policy and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. This website is a general audience site and does not knowingly collect personally identifiable information from children.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. If you have additional questions or would like further information on this topic, please feel free to email us at


Neon Picturehouse Limited (‘Neon Picturehouse’) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the EU General Data Protection Regulation (‘GDPR’) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Changes to Privacy Policy

Neon Picturehouse may update this policy from time to time so please check periodically for changes. It is important that your personal data is accurate and current – Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. Information We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data

First name, maiden name, last name or similar identifier, marital status, title, date of birth and gender.

Contact Data

Billing address, delivery address, email address and telephone numbers.

Financial Data

Bank account and payment card details.

Transaction Data

Details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data

Information about how you use our website, products and services.

Marketing and Communications Data

Your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Information

The provision of Identity and Contact Data is required from you to enable us to respond to your queries and to process a contract with you. If you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. ​How is Your Personal Data Collected?

We use different methods to collect data from and about you through direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Apply for our products or services;

Request marketing to be sent to you;

Give us feedback or contact us;

Send us CVs and covering letters to apply for advertised roles or to register your interest with us;

Third Parties or Publicly Available Sources

We may receive Technical Data from analytics providers such as Google based outside the EU.

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data. We and our 3rd party service providers collect this personal data by using cookies, pixel tags and other similar technologies to identify your IP address, browser type, domain name, and specific web pages through which you click. This data is collected automatically and utilised to help us look for trends to improve our website and your interactive experience. The cookies and pixel tags configured by this web site do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number.

4. How We Use Your Personal Data

We will only use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.


We may use your Identity and Contact Data to send you marketing communications if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal information with any company outside of Neon Picturehouse for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please refer to our Cookie Policy for more information on cookies.

Change of Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the section above.

Service providers acting as processors who provide IT hosting and system administration services.

Professional advisers including lawyers, auditors and insurers who provide consultancy, legal and insurance services.

Other companies acting as joint controllers or processors with Neon Picturehouse.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

7. Data Security

Once we have received your information, there are strict security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent to us via digital services; any sending of information is therefore at your own risk.

8. How Long Will You Use My Personal Data For?

We will not hold your information or data for any longer than is necessary for the purposes set out in this policy statement. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

9. Your Rights

Under the GDPR, you have a number of rights which may apply in certain circumstances. These include:

Requesting access to your personal data.

Requesting correction of your personal data.

Requesting erasure of your personal data.

Objecting to processing of your personal data.

Requesting restriction of processing your personal data.

Requesting transfer of your personal data.

The Right to withdraw consent.

If you would like to exercise any of the above rights, please email us at with enough information to identify you. We may need to request specific information from you to help us confirm your identity, ensuring that the personal information is not disclosed to any person who has no right to receive it.

10. Declaration

By accepting this policy statement, you consent to the use (including processing and storage), transfer and disclosure of your information and data referred to in all above sections, for the purposes set out in this policy statement.